Schedule Settings, Views, and Tools Overview
- Schedule Settings Summary
- Views Summary
- Sidebar Menu Summary
- Color Coding Appointments by Staff
- Color Coding Appointments by Service
- Understanding the Icons on Appointment Blocks
Booking Appointments
Editing Appointments
- How to Edit a Prepaid Appointment
- Editing an Appointment
- Editing a Recurring Appointment
- Editing Prep and Recovery Time for In Office Appointments
- Editing Travel Time for Outcall Appointments
- Editing a Checked Out Appointment
Canceling and No Showing Appointments
- How to manage cancellations, no-shows, and refunds (full overview video)
- Cancel vs. No-show: What’s the difference? (video)
- How to cancel and refund a prepaid appointment (video)
- How to cancel a fully prepaid appointment and issue a service credit (video)
- How to late cancel an appointment and keep the minimum prepayment as a fee (video)
- How to late cancel an appointment and keep the full prepayment as a fee (video)
Checking Out Appointments
- Checking Out an Appointment
- Splitting a Payment Between 2 Credit Cards
- Checking Out a Prepaid Service
- Checking Out Using a Split Payment
- Applying Store Credit During Checkout
- Adding Items During Checkout
Business Schedule FAQs
- Can I Check Out More than One Appointment at a Time?
- What Should I Do if a Client Wants to Pay for Another Client's Appointment?
- How Do I Collect Payment for a No Show?
- Does MassageBook Offer a Waitlist Feature?
- How Do I Book Couples Massage?
- What Should I Do if a Client Books and Prepays for Another Client?