Once an appointment has been checked out on the schedule, the action cannot be undone. If a mistake was made during checkout, the transaction will need to be re-recorded.
If the appointment was not prepaid, you will need to:
- Zero out the receipt generated during checkout using the Adjust Invoice tool.
- The invoice for credit card transactions cannot be adjusted. Credit card transactions can only be refunded.
- Re-book the appointment on the schedule.
- Checkout the appointment again ensuring the payment is correctly recorded.
If the appointment was prepaid, you will need to:
- Rebook the appointment on the schedule.
- Add Store Credit to the client's account matching the value of their original payment (including tip, if applicable).
- Checkout the appointment
- Use the Store Credit to cover the amount the client originally paid.
- Use your desired payment method to record the payment for any remaining balance from additional items such as products or service credits for future appointments.