What's New at MassageBook!
Release Notes
- April 29, 2018: New Mother's Day Gift Certificate Templates
- February 14, 2018: Schedule Shading Selector, Faster Search Directory Results
- January 30, 2018: The Straight Scoop on What's New and Coming
- January 15, 2018: Share Promotions on Facebook and Twitter
- December 20, 2017: SOAP Notes that Fit in Your Pocket
Announcements
Tip of the Week
- June 11, 2018: News You Can Use to Increase Father's Day Gift Certificate Sales
- April 26, 2018: Here's to You, Mom
- March 29, 2018: Be the Golden Egg
- March 15, 2018: Leave the Madness at the Door
- March 1, 2018: Live In Color
- February 22, 2018: Your Business Has Never Looked So Good Online!
Videos
Overviews
Online Booking
Series
- ★ Series Overview (Video)
- Series definition
- Setting up a Series in MassageBook
- Selling a Series from the Schedule
- Booking remaining Series sessions from the Schedule
- Selling a Series from the Cash Register
Troubleshooting - Frequently Asked Questions
Availability and Online Booking
- ★ Why do I see the message that first time clients cannot book online?
- ★ Why do I see the message "So sorry! The selected service is booked for the next 120 days"?
- Why am I not seeing a Staff available during online booking?
- Why does my client see an "Oh Dear" Page when attempting to reschedule an appointment?
- My client is having trouble booking online. Why?
- Why is my Package not available for clients to schedule?
Clients
Staff
Credit Card Processing
Schedule and Appointments
- ★ Why did my client's email display a different time than what's on the appointment?
- ★ Why are my Google appointments displaying in a different time zone?
- ★ Why am I seeing only some of my appointments sync?
- Why didn't my client or staff member receive a text message?
- How to clear your browser's cache
- Why do I see the message "Gift Certificate doesn't exist" when the code hasn't been used yet?
Search Directory
- Why do I see "Pricing Not Available" on my Business Listing?
- Why does the map show my business is located in another city or state?
- How do I remove HTML code from my About page?
- Why does Facebook show old images when I share my profile?
- Why isn't my Facebook "Book Now" button showing on a mobile device?
My Subscriptions
Account Settings
Personal Listing and Business Setup
Personal Listing Overview
- Understanding Your Personal Listing
- Adding Your Personal Details
- Adding Your Personal Photo and Bio
- Adding Your Licenses, Education, and NPI Number
- Adding a Place of Work
- Previewing Your Personal Listing
Business Setup Overview
- Understanding Your Business Listing
- Adding Your Business Details
- Adding Your Business Photos and Description
- Setting Up Your Service Menu
- Customizing Your MassageBook Business Website
- Previewing Your Business Listing
Service Menu
- Understanding Types of Service Menu Items
- Adding a Service
- Adding an Add-on
- Adding a Package
- Adding a Series (Video)
- Adding Service Menu Photos
Rooms
Setup FAQs
- Can I Use MassageBook if I Don't Perform Massage Services?
- Can Service Prices Vary Based on Staff?
- What Happens When I Increase Service Prices?
- How Do I Add Time to an Add-on?
- How Do I Sell Series Minutes as Opposed to Sessions?
- How Should I Handle Groupon Services?
My Schedule and Personal Availability
My Schedule Overview
Setting Up Availability
- Understanding the Types of Availability
- Adding Recurring Availability
- Editing Recurring Availability
- Removing Recurring Availability
- Adding One-Off Availability
- Removing One-Off Availability
Blocking Time
Availability FAQ's
Business Schedule and Appointments
Schedule Settings, Views, and Tools
- Schedule Settings Overview
- Views Overview
- Sidebar Menu Overview
- Color Coding Appointments by Staff
- Color Coding Appointments by Service
- Understanding the Icons on Appointments
Booking Appointments
Editing Appointments
Canceling and No Showing Appointments
Checking Out Appointments
Business Schedule FAQs
- Can I Check Out Multiple Clients at Once?
- How Do I Collect Payment for a No Show?
- How Do I Book Couples Massage?
- What Should I Do if a Client Books and Prepays for Another Client?
- Why Don't I See a Specific Appointment on the Schedule?
- How Do I Print the Schedule?
MassageBook Subscription Plans
Start your Free 30 Day Trial
ABMP Membership Benefits
Subscribing to a Paid Subscription Plan
Subscription Plans FAQ's
- ★ I upgraded my plan. Why don't I have access to the Client Intake Form?
- ★ Does the price differ based on the number of Staff I have?
- Can I bypass the Free 30 Day Trial?
- Why Don't I See a Free Trial Option for my Second Business?
- How do I Learn More about Becoming an ABMP Member?
- What Happens if I Cancel my ABMP Membership or it Expires?
Client List
Adding Clients
Managing Client Records
- Tracking client referrals and establishing a loyalty program
- Client referrals and loyalty program tracking
- Viewing client Birthdays
- Messaging a client
- Viewing a client's Credits
- Adding a Source to a Client's Record
Tools for Organizing a Client List
- ★ Deleting a Client
- ★ Merging duplicate client records
- ★ Campaigns: Emailing selected clients from your Client List
- ★ Filtering your Client List
- Finding duplicate records in your Client List
- Exporting a list of your clients
Client Photo Wizard
Client List FAQ's
Staff
Adding Staff
Assigning Staff Permissions
Removing Staff
Staff FAQ's
Reviews
Setting Up Reviews
- ★ Determining when a Review Request is triggered to send
- Why MassageBook's Reviews Engine is so important
- Adding Yelp and Citysearch Reviews
- Types of Reviews
- Importing Reviews from another software provider
- Enabling Reviews for Your Business
Requesting Reviews
Managing Reviews
Reviews FAQ's
Website Integration Tools
Placing MassageBook Into an Existing Website
- ★ Adding MassageBook Website Integration options to your ABMP website
- ★ Selling Gift Certificates on your own website
- ★ Embedding your MassageBook Schedule directly onto your website
- How to use your existing website name / URL with your MassageBook website
- Changing the default page of your Embedded Scheduler
- Changing the page your "Book Now" button directs to
Facebook Connect
Gift Certificates
Setting Up a Gift Certificates Menu
Selling Gift Certificates
- ★ Promoting your Gift Certificates via the Campaigns feature
- ★ Printing blank Gift Certificates to sell in your office
- ★ Resending a Gift Certificate
- Selling your own pre-printed Gift Certificates
- How am I notified when a Gift Certificate is purchased?
- How Gift Certificates Display on your Business Website
Redeeming Gift Certificates
Tracking Gift Certificates
Gift Certificates FAQ's
- What does Active and Online mean next to my Service or Gift Certificate?
- When do I get paid for an online Gift Certificate purchase?
- What fees are associated with selling Gift Certificates?
- Can I sell Gift Certificates online if I don't use online booking?
- How does a client redeem a Gift Certificate at another location?
- Can multiple Gift Certificates be purchased at once?
Marketing Tools
Promotions
- Why is my promotion not visible on my Massagebook website?
- Why do I not see my service/gift certificate when creating a promotion?
- How do I create a Promotion for In-Office use only?
- Promotions FAQ's
- Creating Holiday Specials in MassageBook
- How to Use Promotions (Overview)
Email Campaigns
- ★ Creating and sending an Email Campaign
- Creating a Call-to-Action button in your Email Campaign
- Understanding your click-through rate
- Using "call to action" buttons in your Email Campaigns
- Enabling Email Campaigns
- Saving an Email Campaign as a draft
AutoPilot
- ★ Editing the content of an Autopilot email
- Criteria for the Referral Thank You Autopilot
- Can I omit a client from receiving an Autopilot?
- Do Autopilot emails send from the Business or from a specific Staff member?
- Can I change the criteria of Autopilot emails?
- Viewing Autopilot statistics
SOAP Notes and Client Intake Forms
Creating a SOAP Note
Viewing SOAP Notes
SOAP Notes FAQ's
Setting Up Client Intake Forms
Emailing Client Intake Forms
Viewing Client Intake Forms
Client Intake Forms FAQ's
Online Booking
Enabling Online Booking
Pre-Payment Rules for Online Booking
Client Online Booking Flow
Online Booking FAQ's
- Can clients tip during online booking?
- Can I direct clients to a specific Service or Gift Certificate?
- Can I allow some Services to be booked online and others by appointment only?
- Can I set up a Class for online booking?
- Do my clients have to create an account to book with my business?
- Can I prevent clients from pre-paying online?
Credit Card Processing
Enabling Credit Card Processing
Managing a Stripe Account
Accepting Credit Cards as Payment
Setting Up Client Subscriptions in Stripe
Credit Card Processing FAQ's
- ★ What happens when a client pre-pays for their appointment?
- How do I view my 1099 in Stripe?
- How do I respond to a credit card dispute made by a client?
- Can I set up a Stripe account for each of my Staff to receive their own payments?
- Can I use my own credit card reader?
- Is There a Different Rate for Manually Entering a Credit Card Number vs. Swiping?
Email Notifications and Text Alerts
Emails and Texts Sent to Clients
- ★ Determining when Text and Email Reminders send to clients
- Some of my clients don't want to receive emails, can I turn this off?
- What does the reminder text to clients say?
- Sending automated appointment emails to clients
- Customizing Automated Email Templates
- Can clients reply to automated emails from my business?
Google Sync
Establishing a Google Sync
Google Sync Rules
Troubleshooting Google Sync Issues
Google Sync FAQ's
- Can each Staff member sync to a different Google Calendar?
- Does MassageBook integrate with iCal?
- Why do I see duplicate Google Sync events?
- Can I set up a Personal and Business Sync?
- Can multiple businesses connect to the same Google Calendar?
- Do Both Blocked Time and Appointments Sync to Google?
Series and Pre-Paid Services
Selling Series & Pre-Paid Services
Booking Series & Pre-Paid Services
Managing a Client's Series & Pre-Paid Services
Sales
Working with Receipts
Reports
- Can I manage staff payroll in MassageBook?
- Viewing Product sales
- Viewing income by payment method
- Exporting and sorting reports
- Viewing income generated by a specific Staff member
- Viewing all services performed by a specific Staff member
Sales FAQ's
Mobile
Mobile FAQ's
Mobile Credit Card Processing
- Mobile credit card reader instructions - Android
- Mobile card reader instructions - iPhone or iPad
- Requirements for Using the Bluetooth Credit Card Reader
- Purchasing a Credit Card Reader
- Setting Up Your Bluetooth Credit Card Reader
- Charging Your Bluetooth Credit Card Reader
Cash Register
Selling Products
Uncategorized Articles
Uncategorized
- How do I change the password on my account?
- How can I contact MassageBook customer service?
- How can I chat with the Support team?
- Why won't SOAP Notes save for me?
- How to Modify Availability on Mobile App
- How to view Client Details on MassageBook Pro Mobile App