When no showing an appointment booked with a prepaid Service or Series credit, you have the option to add or remove the credit from the Client's record.
To No Show a prepaid appointment and make your choice, navigate to your:
- Business Profile.
- Select Schedule.
- Locate the appointment you need to no show.
- Select the appointment block to open the side menu.
- Select Edit to open the appointment details.
- Select No Show.
- Add Cancelation Notes (optional). These are for internal use only and display in the Activity section of the Client's record.
- Check No Show notification to client to send a No Show email and text (if enabled). Deselect to not send them. The option to send will not be available if the Client doesn't have an email address and cell phone number on file.
- To cancel the appointment without issuing a refund, select Cancel - No Refund.
- You will then be prompted to Return the prepaid credit to the client, or to Remove the prepaid credit from the client's account.
- To cancel the appointment and issue a refund, select Cancel & Refund.
- The service credit will automatically be deleted if a refund is issued.