If a Client has prepaid for a Service, you will still need to check out the appointment in order to record that service was received and to add a tip (if applicable).
To check out a prepaid appointment, go to your:
- Business Profile.
- Select Schedule.
- Locate the appointment you need to check out.
- Select the appointment block to open the side menu.
- Select Check out to go to the first page of Checkout.
- Review the details to ensure that $0 is due.
- Select Add Tip to record a tip for the appointment, or select Complete to complete checkout.
- Select your Payment Method you wish to use to record the tip and record any tip payment.
- If the client already tipped when they prepaid, there will be an option that says Additional Tip instead.
- A receipt will be generated upon completion, and you can choose the delivery method.
Afterwards, you'll be returned to the Schedule, and the appointment block will update to Checked Out.
Notes:
- Two receipts are generated for a prepaid Service: one when it is initially paid for and one when it is checked out. If a tip is added to an appointment that was prepaid for online by the Client, the tip is not retroactively added to the original receipt. The tip will only be added to the second receipt.
- If adding a tip using a credit card, the card must be charged again even if it's the same one that was used to prepay for the Service.
View the Mobile App Directions here: Checking out a Prepaid Appointment (Mobile)