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How do I add a tip at checkout?

Updated

MassageBook allows you to accept and record tips for your appointments during the checkout process. The options for recording a tip will differ slightly depending on the payment method that you select.

To record a tip on Credit Card transaction:

  1. Navigate to the Schedule.
  2. Select the appointment you wish to checkout.
  3. Select the Check out button.
  4. Click Select Payment Method.
  5. Select Charge.
  6. Select from the pre-determined tip percentages or enter a custom tip amount.
  7. Enter the client's card information.
  8. Select Complete.

To record a tip on Cash/Check/Other transactions:

  1. Navigate to the Schedule.
  2. Select the appointment you wish to checkout.
  3. Select the Check out button.
  4. Click Select Payment Method.
  5. Select one of the Cash/Check/Other payment methods.
  6. Enter the total amount you received from the client via Cash/Check/Other into the "Total amount paid (tip included)" field. This amount should include the service price plus the tip.
    • If the service is $100 and the client tips $10 you will enter $110 in the "Total amount paid (tip included)" field.
  7. Select Complete.

To record a tip on a Gift Certificate transaction:

If the Gift Certificate value is worth more than the service price plus the tip amount:

  1. Navigate to the Schedule.
  2. Select the appointment you wish to checkout.
  3. Select the Check out button.
  4. Click Select Payment Method.
  5. Select Gift Cert.
  6. Enter the Gift Certificate Code.
  7. Update the "Total amount paid (tip included)" field to include the total amount you wish to redeem the gift certificate for, including the tip amount.
  8. Select Record Payment.

If the Gift Certificate value is equal to the service price:

  1. Navigate to the Schedule.
  2. Select the appointment you wish to checkout.
  3. Select the Check out button.
  4. Select Add Product and create a product named "tip" that is priced at the client's tip amount.
  5. Click Select Payment Method.
  6. Select Gift Cert.
  7. Enter the Gift Certificate Code.
  8. Select Record Payment.
  9. Select the payment method you wish to use to record the tip amount.
  10. Enter the tip amount in the "Total amount paid (tip included)" field.
  11. Select Complete.

If the Gift Certificate value is less than the service price:

  1. Navigate to the Schedule.
  2. Select the appointment you wish to checkout.
  3. Select the Check out button.
  4. Click Select Payment Method.
  5. Select Gift Cert.
  6. Enter the Gift Certificate Code.
  7. Select Record Payment.
  8. Select the payment method you wish to use to record the payment for the remaining balance due plus the tip amount.
  9. Enter the remaining balance due plus the tip amount in the "Total amount paid (tip included)" field.
  10. Select Complete.

Note: Tipping is not currently available for in office Store Credit transactions. This will be updated in an upcoming release.

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