Once you have completed setup of your MassageBook Pay account, you will be able to securely save client cards on file for late cancellations and enforce your cancellation policy with ease.
You can now require clients booking online to put down a card (without paying in advance) to reserve their spot and charge it to cover your fees if they violate your policy.
You can also customize your cancellation rules and client-facing text. Choose if and when clients can modify appointments online and outline the policy information they see at various stages of the booking process.
To activate the new features:
1. In the desktop web or mobile app, go to Online Booking Rules > Prepayment Rules to select your card on file requirements and enter your cancellation fee amounts for new and existing clients.
2. Go to Online Booking Rules > Cancellation Policy to select your cancellation window and enter your client-facing policy information.
3. Clients booking online will see your updated policy and must put down a card to complete the process (unless you allow full prepayment).
4. Clients attempting to cancel or reschedule online within your time window will see your updated alert and won't be able to proceed.
5. Anytime a client violates your policy, you can use your computer, tablet, or phone to cancel their appointment and charge their card to cover your fee. (You can't charge it automatically at checkout just yet, but keep reading for more good news.)
You can dip, tap, or swipe through checkout with the Stripe Reader M2. This EMV and PCI-compliant, Bluetooth-enabled card reader works seamlessly with our mobile app, MassageBook Manager, on iOS and Android devices.
You can also dip, tap, or swipe with the Stripe Reader S700. This wifi connected reader works seamlessly with our mobile app and the desktop version of MassageBook.
Plus, you can accept contactless payments using only your phone—no extra hardware needed. Tap to Pay is built directly into MassageBook Manager.
You'll pay 2.6% + $0.15 for swiped, dipped, or tapped transactions OR 3.5% + $0.15 for all other transactions.