Meet MassageBook Pay, our new custom payment solution you can upgrade to today. It's built on modern tech, fully integrated with MassageBook, and powered by Stripe for performance and security to meet the long-term needs of your growing practice. In the short time it takes to connect, you'll gain access to exclusive features—obtainable only through MassageBook Pay—to boost your paycheck and eliminate the headaches of getting paid for your hard work.
How do I connect to MassageBook Pay?
Follow these steps to connect and start taking payments with MassageBook Pay:
- Go to Settings > Credit Card Payments (via desktop web app or MassageBook Manager mobile app)
- Locate MassageBook Pay and select "Connect"
- Review and scroll to the end of the terms, check the box to agree, and select "Acknowledge & Continue"
- Complete a new series of security questions to verify your identity and information
Heads Up: Your first payout might take longer than usual to mitigate risk, but you can check the status in MassageBook under Sales > Payouts.
Will I need to create a new Stripe account?
If you're already using our standard Stripe integration, you will not need to create a new Stripe account. You can connect to MassageBook Pay using the same one.
Heads Up: You do not have to disconnect your existing Stripe connection to start the new setup process.
What new features will I gain access to with MassageBook Pay?
Here's what's and coming soon:
1. Track Your Payments and Payouts Without the Tedious Extra Steps (Now Available)
Want to know how much you've earned and when you can expect to receive it? Forget taking a peek at Stripe. Enjoy the same crystal-clear insight directly within your updated Sales dashboard.
2. Get Your Money in a Flash When You Need It Right Away (Now Available)
In a pinch and don't have time to wait on your automatic (daily, weekly, or monthly) payout schedule? Initiate an instant payout to deposit your available balance, minus a 1.75% fee, into your bank account within minutes.
3. Create a Custom Cancellation Policy Perfectly Fit for Your Practice (Up Next)
Is our default cancellation policy out of sync with yours? Create your own and update it anytime to suit your evolving needs. It's as simple as choosing if and when clients can cancel or reschedule online and outlining the policy information they see at various stages of the online booking process.
4. Keep Client Cards on File to Protect Your Precious Time and Money (Coming Soon)
Do late cancellations and no-shows feel like an all-out attack on your time and money? Require clients booking online to put a card on file to cover the cost of your fees. And if they end up keeping their appointment? No problem—you can charge it after the session.
5. Zip Through Checkout With Slick Hardware Options (Coming Soon)
Is your checkout counter not living up to its full potential? Equip it with a desktop-compatible card reader complete with a touchscreen display for simplified tipping. When utilized alongside the mobile app's already available built-in Tap to Pay, you'll create a cohesive and effortless client experience wherever you take in-person payments.
What card readers are currently compatible with MassageBook Pay?
You can dip, tap, or swipe through checkout with the Stripe Reader M2. This EMV and PCI-compliant, Bluetooth-enabled card reader works seamlessly with our mobile app, MassageBook Manager, on iOS and Android devices.
Plus, you can accept contactless payments using only your phone—no extra hardware needed. Tap to Pay is built directly into MassageBook Manager.
Heads Up: Before taking your first mobile payment, go to "App Settings" and reactivate Tap to Pay or reconnect your Stripe Reader M2 for them to work.
What are the card processing rates for MassageBook Pay?
You'll pay 2.75% for swiped, dipped, or tapped transactions AND 2.9% + $0.30 for all other transactions.
Can I still process a refund if the payment was taken while I was using the standard Stripe integration?
Yes, connecting to MassageBook Pay will not break your Stripe connection. Payments received before connecting to MassageBook Pay can still be refunded as usual within MassageBook. The same goes for disputes. They will appear under Sales > Disputes.