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Charging for a Late Cancel / No-Show

Updated

If you require clients to place their card on file for late cancellation / no-shows, you can charge that saved card by:

  1. Select the appointment on the schedule.
  2. Select Edit.
  3. Select Cancel Appointment or No Show.
  4. Select whether you want a cancellation email to be sent to the client.
  5. Select Cancel - Charge Card.
  6. Enter the amount you wish to charge in the designated field.
  7. Select Confirm & Charge.

Note:

  • You will not be able to charge the card for more than the amount set in your Prepayment Rules, but you can charge the card for less than the amount set in your Prepayment Rules.

For Square users:

Credit card information cannot be saved on file by the client for the business's use during online booking. If you wish to charge clients for a missed appointment, you can save a card on file during checkout in the MassageBook Manager mobile app. This creates a few option for taking payment or protecting yourself against late cancellation/no-show appointments:

  1. Require full or partial prepayment for both New and Existing clients: Activating Pre-payment and Deposit Requirements.
    • Full or partial refunds can be issued if necessary.
  2. Require full or partial prepayment for only NEW clients, and then save the client's card on file during their first appointment. The saved card can then be charged during checkout on future appointments or in the event the client late cancels/no-shows.

You can find more information on option #2 below:

  1. Require full or partial prepayment for all NEW clients: Activating Pre-payment and Deposit Requirements.
  2. Save the client's card on file in the MassageBook Manager app during their first appointment.

This will ensure that any new client visiting your business has already submitted payment for their appointment, which can be kept in the event of a late cancellation/no-show. Then, once the client's card has been saved on file, you will be able to charge it if the client late cancels/no-shows any future appointments at your business. You can cancel their appointment and charge their card by following the steps below:

  1. Open the MassageBook Manager app.
  2. Select the Menu option at the top left of the page.
  3. Select Cash Register.
  4. Click Select Client.
  5. Search for and select the desired client.
  6. Select Add Product.
  7. Name the product "Late Cancel/No-Show"
  8. Enter a Quantity of 1.
  9. Enter the price that you wish to charge for the late cancellation/no-show.
  10. Select Save.
  11. Select Next.
  12. Select Pay with Square.
  13. Select "Pay With: xxxx-5555" and complete the transaction.
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