The Convenience Fee helps to offset the cost of card processing fees your business is charged per card transaction by adding an additional $3.85 to all online transactions. To activate and apply convenience fees:
- Go to Settings
- Select Online Booking Rules
- Select Pre-Payment Rules
- Check the box for convenience fees
- Select Save
Note: Business owners are responsible for ensuring compliance with all applicable state and local laws regarding convenience fees, MassageBook is not responsible for providing legal or regulatory guidance.
What is a convenience fee, and how much is it?
A convenience fee helps offset the cost of card processing fees your business is charged per card transaction. Your clients will pay an extra $3.85 anytime they pay for a service or gift certificate online via MassageBook, and $3 will go directly to you. MassageBook will receive the additional $.85 and use it to continue building more tools to simplify your day and increase your income.
How will I benefit from convenience fees?
Adding a convenience fee to an online payment will help offset the cost of card processing fees that are applied to the transaction. You may even profit from the $3.00 you receive, depending on the payment amount.
Can I adjust the amount of the convenience fee?
No, you cannot adjust the amount. We've set the convenience fee at $3.85, and $3 will go directly to you.
Can I charge convenience fees to new clients only?
Convenience fees apply to all clients paying with a card online. You cannot charge convenience fees based on their new or existing status with your business.
Will clients pay a convenience fee if they use a card to pay for a service or gift certificate in person at my office?
No, convenience fees apply to online transactions only.
If a client purchases a membership online, are they charged a convenience fee?
No, convenience fees do not apply to the purchase of memberships.
Can Canadian businesses use the feature?
No, the convenience fee feature is available for US-based businesses only.
Can I customize the fee amount?
No, credit card companies have strict laws that prevent the fee amount from customization. The fee must be set at a flat rate for all credit card transactions. We will continue to monitor these laws for any updates that would allow for the further customization of the fee amount.
Does the Fee apply to payments made via Reserve with Google?
No, the fee will not be applied to appointments booked via the Reserve with Google integration. It will apply to all appointments booked via your Directory Listing or Business Website.
Is the Convenience Fee refundable?
No, you cannot refund the Convenience Fee through MassageBook. If a client needs a refund for a payment that included the Convenience Fee, you would need to issue a refund for the total amount paid minus the Fee. The client will be refunded most of what they paid, the business will keep the $3.00, and MassageBook will keep the $.85.