Changing the Client on a Prepaid Appointment

At this time, the client cannot be changed on a prepaid appointment.  However, you can use leverage Store Credit as a work-around:

1. Cancel the Appointment for the original client.  Select the Cancel: No Refund option.
2. Select to remove the prepaid credit from the client's account.
3. Re-book the Appointment in the correct Client's name.
4. Add Store Credit to the client record of the Client in Step 2.  If you have not added Store Credit to a Client's record before, click here.
5. When checking out the Appointment, redeem the Store Credit to complete checkout.  If you have not redeemed Store Credit during checkout before, click here.

Note:

• The payment will remain intact despite the cancellation performed in Step 1.  Cancellation never result in a refund.  The only result of a cancellation is whether or not a prepaid Service is added to the client's record.