MassageBook Pay is compatible with card readers provided directly from Stripe. You can find more information about the compatible readers here: Which Readers are Compatible with MassageBook Pay?
Below, you can find steps on connecting the M2 reader with MassageBook's integration with Stripe.
Note: If Tap to Pay is enabled or you are connected to a new reader, you will need to Deactivate Tap to Pay or forget the current reader in order to connect the M2 reader.
M2 Reader
Before checkout, connect your M2 Stripe reader by following the steps below:
- Open the MassageBook Manager app.
- Select the ☰ icon at the top left of the screen.
- Select App Settings.
- Select Checkout.
- If you have multiple locations, you will need to select the desired business from the "Checkout" section on the page.
- Below Hardware, select MassageBook Pay.
- Select Connect.
- Tap to pay will need to be disabled in order to select the Connect button.
- Select Bluetooth.
- Push the button on the card reader to enable bluetooth discoverability.
- Tap on the Stripe M2 reader when it appears on the screen.
Alternatively, you can select the gear icon next to "Pay with credit/debit card" during checkout. If following this route, you will begin at step 4 above.
Once you have connected your reader, you are ready to process credit card payments in office by following the steps in these articles:
Checking Out an Appointment (Mobile)
Checking Out an Appointment
Notes:
- If you have having issues with connecting the reader to MassageBook Manager, use a paperclip to reset your Stripe reader using the reset button located at the back of the reader, near the USB port. Wait a couple of minutes and then power on the reader again. Then, immediately navigate to the MassageBook Manager app and start from Step 1 above.
- If you get stuck on the "Connecting" page in MassageBook Manager, make sure that your reader is charged. A reader with less than a 10% charge cannot successfully connect to the mobile app. We also recommend keeping your reader fully updated. Stripe readers should automatically update over night if connected to a power source. You can also manually reset the reader to initiate any updates.
- The reader may automatically disconnect or turn off if it has been idle for an extended period of time. The reader does this to save battery and this functionality cannot be disabled. Your device may also disconnect from the reader if the MassageBook Manager app has been idle for too long.
- To enable tipping after payment, the Merchant Classification Code on your MassageBook Pay account should be "Health and Beauty Spa" (MCC 7298).