To activate and apply convenience fees:
- Go to Settings
- Select Online Booking Rules
- Select Pre-Payment Rules
- Check the box for convenience fees
- Select Save
What is a convenience fee, and how much is it?
A convenience fee helps offset the cost of card processing fees your business is charged per card transaction. Your clients will pay an extra $3.85 anytime they pay for a service or gift certificate online via MassageBook, and $3 will go directly to you. MassageBook will receive the additional $.85 and use it to continue building more tools to simplify your day and increase your income.
How will I benefit from convenience fees?
Adding a convenience fee to an online payment will help offset the cost of card processing fees that are applied to the transaction. You may even profit from the $3.00 you receive, depending on the payment amount.
Can I adjust the amount of the convenience fee?
No, you cannot adjust the amount. We've set the convenience fee at $3.85, and $3 will go directly to you.
Can I charge convenience fees to new clients only?
Convenience fees apply to all clients paying with a card online. You cannot charge convenience fees based on their new or existing status with your business.
Will clients pay a convenience fee if they use a card to pay for a service or gift certificate in person at my office?
No, convenience fees apply to online transactions only.
If a client purchases a membership online, are they charged a convenience fee?
No, convenience fees do not apply to the purchase of memberships.
Can Canadian businesses use the feature?
No, the convenience fee feature is available for US-based businesses only.