If new clients are reporting that they cannot to book online, it means that at least 1 of the 2 settings allowing new clients to schedule online is not enabled. It is best to first visit Settings > Online Booking Rules and ensure that both settings allowing new clients to schedule online are enabled:
Allow new clients to book through my MassageBook website: This allows new Clients to book online through your MassageBook Business Website, through booking options you've added to your own website, and through Facebook Connect. Your business website url should look like this: https://www.massagebook.com/biz/YOURBUSINESSNAME
Accept new clients coming directly from MassageBook’s national search directory: This allows new Clients to book online through your Search Directory Listing if it's turned on in the MassageBook Search Directory.
Your MassageBook Business Website and your Search Directory Listing each have a unique web address that determines where the Client is booking from.
If neither option is selected, you will see the following notification when viewing both your MassageBook Business Website and your Business Listing:
"First time clients not permitted to book online. Please contact us via phone or email."
If you've enabled online booking for new Clients but not new Client referrals via the Search Directory, new clients will still see that notification when viewing your Search Directory Listing.
Each Business is provided with resources and tools to advertise online booking through your own means. Those can be found by navigating to Setup > Promote (Facebook Connect, Website Integration, Share Profile). You will not see that notification when booking through one of those sources if you allow new Clients to book online.
Note:
- Your Business Listing displays on the Website Customization page, and it mimics your Booking Rules for your Business Listing.
- The "new clients are not permitted to book" notification text cannot be altered.
- If you don't allow new Clients to book online and someone attempts to book using an email address not on file in your account, the Client will be prevented from proceeding with the process after entering contact information.