MassageBook strives to offer both exceptional software and support. As part of that effort, customers that interact with the Support Team may receive a post-interaction email requesting feedback. Customer feedback is greatly appreciated and contributes directly to growth of the software and team.
The feedback request email will look like this:
Once you select a satisfaction rating, you will be redirected to the following page to leave a comment:
From there, you’ll simply confirm your satisfaction rating, enter any relevant comments, and select Submit Feedback. Our Support Team is immediately notified of your feedback so that we can review and follow up as needed.
If needed, you can edit your comment or satisfaction rating at any point. You would simply find the original feedback request email, select the satisfaction rating, and fill out and submit the form again.
As always, please feel free to reach out to our Support Team at any time. We’re happy to assist with any questions you may have and document your feedback. Here's how you can connect with us:
- Phone: 843-352-2026
- Email: support@massagebook.com
- Live Chat: Select Ask MassageBook at the bottom of any page in your professional account. If our team is online, you'll see the option to start a live chat.
- Mobile App: Select Contact Support at the bottom of the menu in the mobile app.
Our hours of operation are:
- Monday: 9:30am - 8:00pm EST
- Tuesday: 9:30am - 8:00pm EST
- Wednesday: 9:30am - 8:00pm EST
- Thursday: 9:30am - 8:00pm EST
- Friday: 9:30am - 8:00pm EST