Deactivating Message Settings

By default, each Client is set up to receive text message reminders, review request emails, and Campaign and Autopilot emails if the features are activated within your Business Profile.

If a Client requests to not receive any of the aforementioned messages, you can deactivate each on a per Client basis within MassageBook Manager

To edit a Client's Message Settings, navigate to your:

1. Open the MassageBook Manager app.
2. Select the Menu in the top left corner.
3. Select Clients to open your list.
4. Search for and select the Client to open their record.
5. Select the three horizontal dots at the top of their record to expand the menu.
6. Select Message Settings.
7. Uncheck any of the following based on the Client's preferences:
   1. Text Messages if the Client doesn't want to receive appointment reminders via text.
   2. Review Requests if the Client doesn't want to receive an email requesting to rate their appointment.
   3. Email Campaigns if the Client doesn't want to receive Campaign and Autopilot emails sent from your Business.
   4. Intake Form if the client doesn't want to receive Intake Form emails sent from your business.
   5.  
8. Select Save.

Notes:

• A Client can also unsubscribe from Campaigns and Autopilots on their own via any of those emails they receive.
• A client's Message Settings can only be edited through the desktop version of the software.
• Flagged Clients will not receive Campaign emails. However, the Campaign box will still be checked in their Message Settings.