If you are not seeing the tip options when checking out a client through the mobile app, it is likely because tipping has not been enabled in your MassageBook Manager app. To enable tipping:
- Open the MassageBook Manager mobile app.
- Select the menu in the top left corner of the screen.
- Select App Settings.
- Select Checkout.
- If you have multiple locations, each location will be listed under a "Checkout" section and each will have their own checkout rules.
- Enable the toggle beside Allow Tips.
- Select Save.
Note:
- If you are a Square user and have the setting "Open Square POS during checkout" enabled, all tipping options will be managed directly in your Square POS app.
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If you are a Stripe user and do not see a tipping option after enabling the tipping setting, it is likely because your Stripe account is not setup with a Merchant Classification Code compatible with tipping in Stripe. To resolve this, you can either
- Update your checkout settings and enable the "Select tip before payment" setting (it is located directly below the "Allow tips" setting).
- Contact Stripe and request they update your MCC to 7298.