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Booking an Appointment Online as a Client

Updated

The online booking process is the same for all Businesses across MassageBook, and each Business has it's own MassageBook Business Website where you can book with them. 

Once you've selected the Business to book with and are viewing their Business Website:

  1. Select Book Now to view available Services. 
  2. Choose the Category and select the Duration of the service you wish to book.
  3. Select from any available add-ons (if applicable).
  4. Enter your email address and select Next.
    • If you have an existing account, you will be asked to enter your password and select Sign In.
    • If you do not have an existing account, you will be asked to provide First and Last name, Email, Phone number, and a password for your account, and then select Create Account.
  5. Choose your desired time and date next to an available staff member, or select More Times to see more availability for a particular staff member.
    • If selecting More Times, click Select Date to view other dates that the staff member is available to be booked.
  6. Review your reservation and add a note for your therapist (if applicable), then select Next.
  7. Review and Accept the Business's Cancellation Policy.
  8. Select your preferred Payment Option to complete booking a new appointment and to advance to the Booking Complete page: 
    • If you want to pay after the appointment, select Skip this (this will immediately confirm the appointment).
    • If you want to pay with a Credit/Debit Card, select Credit Card or a Saved Card.
    • If you're paying with a Gift Certificate, select Gift Certificate 
    • If you're paying with a MassageBook Gift Card, select MassageBook Gift Card.
  9. Select your Tip amount (if prepaying).
  10. If prepaying with a Credit/Debit card, enter the card information and select Pay & Confirm Appointment.
    • Select Remember this card for faster checkouts if you wish to save the card for future online bookings.
    • Select Save this card for future in office purchases if you wish to save the card on file for the business to use for appointment checkout in the future.
  11. If prepaying with a Gift Certificate or MassageBook Gift Card, enter the Code and select Apply Gift Card.
  12. Review the Appointment Confirmed page and select to add your appointment to the appropriate calendar app.

If activated by the Business, an Appointment Confirmation, Intake Form, and receipt maybe sent to your account's email address.

Notes: 

  • Each Business has control over who can book with them. If a Business does not allow new Clients to book online, you will not be able to do so if using an email address that the Business does not have on file.  
  • Each Business has control over Payment Options. You may be required to prepay the full amount to confirm the appointment. 
  • If you have Store Credit available in your account, it will be automatically applied during checkout.
  • You will not be required to sign in during online booking if you're already signed into your account prior to booking. You'll see your name in the top right corner if you're signed in.
  • If you're a Service Provider on MassageBook, you can book online as a Client using your professional account.
  • Online Booking will automatically timeout after 20 minutes. If attempting to complete booking past the 20 minute mark, you will receive an error "Hey you've been absent for too long! We had to give up this spot. Please start the booking process again and continue." 
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