The online booking process is similar for all Businesses across MassageBook, and each Business has it's own MassageBook Business Website where you can book with them. Businesses can set their own Prepayment Rules, so payment steps can vary.
Selecting a service, staff, and date/time:
1. Select Book Now to view available Services.
2. Choose the Category and select the Duration of the service you wish to book.
3. Select from any available add-ons (if applicable).
4. Choose your desired time and date next to an available staff member, or select More Times to see more availability for a particular staff member.
- If selecting More Times, click Select Date to view other dates that the staff member is available to be booked.
5. Enter your email address and select Next.
- If you have an existing account, you will be asked to enter your password and select Sign In.
- If you do not have an existing account, you will be asked to provide First and Last name, Email, Phone number, and a password for your account, and then select Create Account.
6. Review your reservation and add a note for your therapist (if applicable), then select Next.
Completing any prepayment requirements and finishing the booking:
7. On the Complete Your Reservation page, add any notes for the therapist (if applicable) and select Next.
8. Review and Accept the Business's Cancellation Policy.
9. Review and Accept the Business's Prepayment Policy.
- Some businesses make prepayment optional, so there may be a checkbox labeled "I would like to prepay in full" that you can check or uncheck based on their preferences.
10. If the business does require prepayment or a card on file, select your preferred Payment Option to advance to the next page.
- If you want to pay after the appointment, select Skip this (this will immediately confirm the appointment).
- If a card on file is required, enter the card information and select Continue.
- If you want to pay with a Credit/Debit Card, select Credit Card or a Saved Card.
- If you're paying with a Gift Certificate, select Gift Certificate
- If you're paying with a MassageBook Gift Card, select MassageBook Gift Card.
- If prepaying with a Credit/Debit card, enter the card information and select Pay & Confirm Appointment.
11. Review the Appointment Confirmed page and select to add your appointment to the appropriate calendar app.
If activated by the Business, an Appointment Confirmation, Intake Form, and receipt maybe sent to your account's email address.
The appointment has not been successfully booked until you receive the Appointment Confirmed page. Here's an example of what that looks like:
Notes:
- Each Business has control over who can book with them. If a Business does not allow new Clients to book online, you will not be able to do so if using an email address that the Business does not have on file.
- Each Business has control over Payment Options. You may be required to prepay the full amount to confirm the appointment.
- If you have Store Credit available in your account, it will be automatically applied during checkout.
- You will not be required to sign in during online booking if you're already signed into your account prior to booking. You'll see your name in the top right corner if you're signed in.
- If you're a Service Provider on MassageBook, you can book online as a Client using your professional account.
- Online Booking will automatically timeout after 20 minutes. If attempting to complete booking past the 20 minute mark, you will receive an error "Hey you've been absent for too long! We had to give up this spot. Please start the booking process again and continue."