Troubleshooting FAQs

Account Settings

• How do I delete my account or place it on hold?
• How to clear your browser's cache
• I'm out of the country and cannot access my MassageBook account. Why?

Availability and Online Booking

• Why does an "Oh no" Page Display when Attempting to Reschedule an Appointment?
• Why am I not seeing a Staff available during online booking?
• How to enable cookies
• Why do I see the message "So sorry! The selected service is booked for the next 120 days"?

My Subscriptions

• Why won't my ABMP number activate?

Search Directory

• Why does the map show my business is located in another city or state?
• How do I find my MassageBook Business Website address to share with clients?