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  2. Troubleshooting FAQs

Troubleshooting FAQs

A Collection of Troubleshooting Tips and Tricks

Account Settings

  • How do I delete my account or place it on hold?
  • How to clear your browser's cache
  • I'm out of the country and cannot access my MassageBook account. Why?

Availability and Online Booking

  • Why does an "Oh no" Page Display when Attempting to Reschedule an Appointment?
  • Why am I not seeing a Staff available during online booking?
  • How to enable cookies
  • Why do I see the message "So sorry! The selected service is booked for the next 120 days"?

My Subscriptions

  • Why won't my ABMP number activate?

Search Directory

  • Why does the map show my business is located in another city or state?
  • How do I find my MassageBook Business Website address to share with clients?
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