Note: If you are a sole provider, you will need to upgrade to the Clinic Tier subscription plan in order to add additional provider profiles.
If offering services that do not require a provider to be present (i.e. Sauna, Red Light Therapy, etc.), you can use the Room Locking feature to allow for unattended services to be scheduled online. Each appointment requires that a provider be assigned to the appointment, so an additional staff member will need to be added for each additional "unattended service" to ensure that the availability for appointments that do require a provider is not affected. To setup rooms for unattended services:
- Create a new staff member for each service that does not require a provider (i.e. a Sauna staff, a Red Light Therapy staff, etc.): Adding Staff New to MassageBook.
- You will have to use a new email address to add each staff member, but you should be able to use a variation of your email address for each staff. For example, add the Sauna staff using the email address youremail+sauna@gmail.com or youremail+sauna@yahoo.com. This will ensure that the alerts for appointments book with the Sauna staff are delivered to your inbox.
- If the unattended service can be booked by multiple clients at a time, you will need an additional staff member for each simultaneous appointment that can be scheduled for the unattended service (i.e. you will need 3 sauna staff members if your sauna can support 3 clients at once).
- Assign each unattended service only to its corresponding staff member: Assigning Services.
- The Sauna service should be the only service assigned to the Sauna staff member, and it should not be assigned to any other staff.
- Create a new room for each of the services and assign the unattended service(s) to the corresponding room(s): Adding and Editing Rooms.
- You will need an original "Provider" room, and then additional rooms for each unattended service.
- The Sauna service should only be assigned to the Sauna Room and should not be assigned to any other rooms.
- Setup Availability of each unattended service by adding availability for each corresponding staff member: Adding Recurring Availability Per Staff.
- For example, if the Sauna staff member has availability from 12pm-4pm then the Sauna service will only be available to be booked from 12pm-4pm.
Once this setup is complete, the services that require a Provider will only be available to be booked in your "Provider" room, and will not affect the availability of the services that do not require a provider.
Notes:
- If multiple providers can be booked in the "Provider" room at one time, adjust the Capacity of the "Provider" room to match the number of "Provider-present" appointments that can be scheduled at once.
- Unattended services cannot be used as add-ons for "provider-present" appointments. Any additional "unattended" service will need to be booked in a separate appointment with the designated staff profile.
- Because services are selected prior to staff during online booking, clients will only see the provider assigned to the service they selected when booking online. Meaning, your "Provider-present" staff member(s) will not be visible to clients when selecting an unattended service.