If your client is seeing the wrong time appear in their email confirmation/reminder, it is likely based on their email account's specific time zone settings. When a booking confirmation or email reminder is sent to your client, most email providers (Gmail, for example) will display a pop-up at the top of the email suggesting that they add the date/time to their calendar. This suggestion from their email provider is not a part of the information that MassageBook is sending, the date and time MassageBook is sending will be found in the body of the email (located below the blue banner within the email).
This is an example of what the confirmation looks like when the time zone settings are correct.
The body of the email will always display the correct time. However, when the client's time zone settings are incorrect, the time displayed in the Agenda calendar suggestion will display the time converted to a different time zone. The client can fix this by editing the time zone for their personal email account.
You can view the actual email that was sent to your client in your business' Outgoing Messages. You will see the correct appointment time was sent to the client.
- Navigate to your Business tab.
- Select Settings.
- Select Outgoing Messages.
- Scroll through the history or select the date from the date-picker.
- Select the client's email from the list and view the reminder.