The Cancellation Waitlist will alert your clients via email when new availability is created for the client's desired Service/Duration and Staff Member. If Online Booking is enabled, emails trigger when:
- An existing appointment is cancelled/rescheduled
- Blocked time is removed
- Recurring or modified availability is added
The time and date listed in the Waitlist Email will reflect the next available opening for the client's preferred service and provider, it will not necessarily reflect the time and date of the cancelled appointment/deleted blocked time.
To enable the Cancellation Waitlist:
- Select Settings.
- Select Online Booking Rules.
- Select the Waitlist tab.
- Select the Enable Waitlist toggle.
- Customize your settings.
- Select Save.
You can find more information on the Waitlist Settings below:
First client on the waitlist - Clients will be notified of new availability for their preferred staff and service/duration in the order in which they joined the waitlist. Each client will then have a designated period of time to confirm their appointment before the email is sent to the next client on the list.
- The "Time for client to confirm before moving onto the next person" setting can be set to a custom duration in days, hours, or minutes.
Highest paid appointment - Clients will be notified of new availability for their preferred staff and service/duration in order of the price of the service selected when joining the Waitlist. Each client will then have a designated period of time to confirm their appointment before the email is sent to the next client on the list.
- The "Time for client to confirm before moving onto the next person" setting can be set to a custom duration in days, hours, or minutes.
First confirms, first served - All clients on the Waitlist will be notified of new availability for their preferred staff and service/duration at the same time.
You pick - Waitlist email is sent to a client manually selected by the business.
Notes:
- Online Booking must be enabled for the Waitlist email to send. Waitlist will not be sent if appointment requests via email is enabled.
- The Waitlist email will be sent to clients whose preferred staff and service/duration can be scheduled in the new available opening.
- The link in the Waitlist email will direct clients to a page displaying the next available opening for the client's selected staff and service/duration.
- Clients added to the Waitlist by the business will remain on the waitlist until they book via the Waitlist email or they are manually removed.
- Clients added to the Waitlist via online booking will be automatically removed after 30 days or after booking via the Waitlist email notification.
- Clients can select to remove themselves from the Waitlist via their Waitlist notification email.
- Flagged clients cannot join the waitlist online.