A collection of frequently asked questions related to the MassageBook Gift Card program.
How Do I Receive Payment When a MassageBook Gift Card is Redeemed?
MassageBook Gift Card payouts are generated when the appointment the gift card has been applied to is checked out on the schedule. This means that if a client books online and prepays with a MassageBook Gift Card, you will not receive payment until the appointment is checked out. Once the appointment has been checked out, the payment will be transferred into your connected Stripe within 24 - 48 hours.
If a client receives a MassageBook Gift Card but is already an established client at my business, are the fees the same?
No, if a MassageBook Gift Card is redeemed by an existing client you will receive the full amount of the Gift Card, less any credit card processing fees. The Referral Marketing Fee will not apply.
Does this feature in any way affect gift certificates that are purchased through my business website?
MassageBook Gift Cards are completely separate from the certificates sold via your business website and will not effect the sale or redemption of any business Gift Certificates.
You can find more information on Business Gift Certificates here: Gift Certificates Overview.
How will the MassageBook website differentiate to the customer who they are buying the gift certificate from? How will this detail be explained to customers so they know what they are getting or for what business?
MassageBook Gift Cards and Business Gift Certificates are purchased from separate web pages. A client visiting your business website will not have an opportunity to purchase a MassageBook Gift Card. MassageBook Gift Cards can only be purchased from our website directly at https://www.massagebook.com/massagebook-gift-cards/.
Where are MassageBook Gift Cards Purchased?
MassageBook Gift Cards can only be purchased directly from https://www.massagebook.com/massagebook-gift-cards/.
How Are MassageBook Gift Cards Redeemed?
MassageBook Gift Cards are redeemed through the same process that a business gift certificate is redeemed. You will need to select the "Gift Certificate" payment method during checkout and enter the code provided on the Gift Card (MassageBook Gift Card codes will always begin with the letters "MB").