Troubleshooting FAQs

Account Settings

• What's the iKnead Return Policy?
• How do I delete my account or place it on hold?

Availability and Online Booking

• How to enable cookies
• Why am I not seeing a Staff available during online booking?
• Why does an "Oh Dear" Page Display when Attempting to Reschedule an Appointment?
• Why do I see the message "So sorry! The selected service is booked for the next 120 days"?
• My client is having trouble booking online. Why? Having a non-Secure Website may cause this.

My Subscriptions

• Why won't my ABMP number activate?

Other

• I'm out of the country and cannot access my MassageBook account. Why?

Schedule and Appointments

• Schedule Opening to a Date in the Past
• How to clear your browser's cache
• Why did my client's email display a different time than what's on the appointment?
• Why are my Google appointments displaying in a different time zone?
• Why am I seeing only some of my appointments sync?

Search Directory

• Why do I see "Pricing Not Available" on my Business Listing?
• Why does the map show my business is located in another city or state?

Using Massagebook on Mobile Devices

• How do I access the Desktop version of MassageBook on my mobile device?