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  1. MassageBook
  2. Troubleshooting FAQs

Troubleshooting FAQs

A Collection of Troubleshooting Tips and Tricks

Account Settings

  • What's the iKnead Return Policy?
  • How do I delete my account or place it on hold?

Availability and Online Booking

  • How to enable cookies
  • Why am I not seeing a Staff available during online booking?
  • Why does an "Oh Dear" Page Display when Attempting to Reschedule an Appointment?
  • Why do I see the message "So sorry! The selected service is booked for the next 120 days"?
  • My client is having trouble booking online. Why? Having a non-Secure Website may cause this.

My Subscriptions

  • Why won't my ABMP number activate?

Other

  • I'm out of the country and cannot access my MassageBook account. Why?

Schedule and Appointments

  • Schedule Opening to a Date in the Past
  • How to clear your browser's cache
  • Why did my client's email display a different time than what's on the appointment?
  • Why are my Google appointments displaying in a different time zone?
  • Why am I seeing only some of my appointments sync?

Search Directory

  • Why do I see "Pricing Not Available" on my Business Listing?
  • Why does the map show my business is located in another city or state?

Using Massagebook on Mobile Devices

  • How do I access the Desktop version of MassageBook on my mobile device?
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