Troubleshooting FAQs

Availability and Online Booking

• ★ Why do I see the message "So sorry! The selected service is booked for the next 120 days"?
• Why am I not seeing a Staff available during online booking?
• Why does my client see an "Oh Dear" Page when attempting to reschedule an appointment?
• My client is having trouble booking online. Why?

Schedule and Appointments

• ★ Why did my client's email display a different time than what's on the appointment?
• ★ Why are my Google appointments displaying in a different time zone?
• ★ Why am I seeing only some of my appointments sync?
• Schedule Opening to a Date in the Past
• Why didn't my client or staff member receive a text message?
• How to clear your browser's cache

Search Directory

• Why do I see "Pricing Not Available" on my Business Listing?
• Why does the map show my business is located in another city or state?

My Subscriptions

• ★ Why won't my ABMP number activate?

Account Settings

• How do I delete my account or place it on hold?