Troubleshooting FAQs

Availability and Online Booking

• ★ Why do I see the message "So sorry! The selected service is booked for the next 120 days"?
• Why am I not seeing a Staff available during online booking?
• Why does my client see an "Oh Dear" Page when attempting to reschedule an appointment?
• My client is having trouble booking online. Why?

Clients

• Viewing the history of emails sent by your business
• Why can't I delete a specific client's record?
• Why do I See the Message "These Records could not be Merged"?

Schedule and Appointments

• ★ Why did my client's email display a different time than what's on the appointment?
• ★ Why are my Google appointments displaying in a different time zone?
• ★ Why am I seeing only some of my appointments sync?
• Schedule Opening to a Date in the Past
• Why didn't my client or staff member receive a text message?
• How to clear your browser's cache
See all 8 articles

Search Directory

• Why do I see "Pricing Not Available" on my Business Listing?
• Why does the map show my business is located in another city or state?
• How do I remove HTML code from my About page?
• Why does Facebook show old images when I share my profile?
• Why isn't my Facebook "Book Now" button showing on a mobile device?

My Subscriptions

• ★ Why won't my ABMP number activate?

Account Settings

• How do I delete my account or place it on hold?