Orders are normally dispatched within 48 hours, weekends excluded. If you would like to cancel your order before dispatch, please contact us right away. If you are dissatisfied or need to return a product you ordered through our iKnead store, we will be happy to process your request. Please note, that all products with exception to the Stripe Credit Card readers, are supplied and shipped through American 3B Scientific, our 3rd party supplier. We will still handle all returns and refunds for these items.
1. Request A Return:
Please send your return request in writing via email to our MassageBook support team at support@massagebook.com ATTN: iKnead within 7 days of your order being delivered for further return options. We can then instruct you on the address in which to return your item. Card Reader Returns will be accepted within 30 days of your order date. If you contact American 3BS directly, you will be referred to contact MassageBook for assistance. Please note that Health Laws dictate we must refuse returns of orthopedic soft goods (pillows, linens), braces, or electrodes after they have been tried on or used, so do not remove protective plastic from these items if you aren’t sure whether you want to keep the product. We can not accept returns on any creams, lotions, oils or any other perishable, hygiene, personal care products once the item has been opened.
2. Refunds:
In order to receive a full refund, we must receive the reader in its original packaging and condition. A refund will be issued once we have confirmed that the item has been received by MassageBook or American 3B Scientific. Once you ship your return, you can also provide us with your shipment tracking number.
3. Return Shipping:
Return shipping is not reimbursed for your return order at this time.
Additional American 3B Scientific Product Policy:
American 3B Scientific 3 Year Warranty:
American 3B Scientific unconditionally warrant our products quality and have a 3 year warranty on all products. If any product is found to contain defective material or workmanship within 3 years of the invoice date, we will replace or refurbish the product. This warranty does not extend to any item that has been subjected to abuse, neglect, accident, or improper installation or application. Nor does it extend to products repaired or altered outside of our facilities. Your original invoice will serve as proof of purchase so please retain a copy for your records.
Consumer Warning of lift of any liability on us to "back the product"
The iKnead store is available as an easy and convenient way for you to quickly order the products you need directly from your MassageBook account. We also extend a discount on orders by giving you free iKnead points to use on your orders. You can read more about your points by clicking on the piggybank icon at the top right of your account. The products we have available are supplied by a 3rd party, American 3B Scientific, who in turn is supplied by product companies such as Soothing Touch, Biotone, Body Linen, and Angel Feathers. We recommend you research your products before making a purchase. We do not have control of the timing in which your order is processed through 3BS or their suppliers. We also cannot guarantee 3BS will have every product ordered in stock.
Still need assistance or have questions? Contact us!
If you need to reach us, please email support@massagebook.com ATTN: iKnead. You can also call us at (843)352-2026.