You'll receive 83% of the redeemed amount if an appointment is paid for with a MassageBook Gift Card by a new client. The 17% difference covers the cost of processing the card at the time of purchase and MassageBook's marketing fees. If an existing client books with you, you will receive the full amount.
If a MassageBook Gift Card is redeemed during online booking by the client, MassageBook will trigger the payout once the appointment is checked out via your business' Cash Register. We will send the money we owe you to the Stripe account connected to your MassageBook account. Then, Stripe will deposit the funds into the bank account you have connected to your Stripe account based on Stripe's standard payout schedule.
If the MassageBook Gift Card is redeemed for a Product sale, Pre-Paid Service, or another Gift Certificate, the funds will be sent once the Cash Register sale is complete.
Only Stripe can be used to collect payment for an appointment paid for with a MassageBook Gift Card; therefore, at least one type of connection with Stripe must be made in order to receive MassageBook Gift Cards as a form of payment.
There are three ways to connect:
- Stripe for all credit card payments.
- Stripe for money transfers only if you don't want to fully activate credit card processing in MassageBook but want to be able to collect MassageBook Gift Card payments.
- Square for credit card payments made by Clients + Stripe for money transfers only. You can connect with Square if you prefer to use it for credit card processing in MassageBook, and you can connect with Stripe for money transfers only so that you can collect MassageBook Gift Card payments.
If you're only connected with Square at the time a MassageBook Gift Card is redeemed at your Business, an alert about owing you money will appear on your Business Dashboard. MassageBook will hold the funds until you've connected with Stripe for money transfers. Once a connection for money transfers is detected, MassageBook will release the funds to the bank account associated with your Stripe account, and they'll deposit there based on Stripe's standard payout schedule.