How Do I Reschedule My Appointment?

You can reschedule from within your Public Account as long as it's outside of 24 hours before the upcoming appointment. 

To reschedule an appointment:

  1. Sign in to your account
  2. Locate the appointment under Upcoming Appointments
  3. Select Reschedule to go to Booking Details. 
  4. Select View All Availability or Change to choose different Staff. 
  5. Select a new available Date to change the date. 
  6. Select a new available Time to change the time. 
  7. Select Next to proceed. 
  8. Enter Notes to provider (optional). 
  9. Select Next to proceed. 
  10. Check I agree with the cancellation policy
  11. Select Next to proceed. 
  12. Select your preferred Payment Option to complete rescheduling and to advance to the Booking Complete page. 

If activated by the Business, an Appointment Modification notice maybe sent to your account's email address. 


  • If you prepaid for the original appointment, the payment will carry over to the rescheduled one.
  • When rescheduling, you can choose a different Staff and a different time. You cannot select a different Service. If you need to book another Service, cancel the existing appointment and book a new one. 
  • If you attempt to reschedule within 24 hours, you will be prompted to contact the Business directly in order to make any changes. Under Upcoming Appointments, select View Business to locate their information on the Contact page. 
  • If you have more than 10 upcoming appointments booked, only the first 10 show in Upcoming Appointments.
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