Checking Out an Appointment That Was Prepaid for with a Gift Certificate

Even if a Client has prepaid for a Service with a Gift Certificate, you can still check out the appointment to record that it happened and to add a tip (if applicable).

A [Pre-Paid] icon and a gift box iconScreen_Shot_2018-06-12_at_2.17.18_PM.pngon an appointment block denote that the Client prepaid with a Gift Certificate at the end of online booking. 

To check out an appointment that was prepaid for with a Gift Certificate, go to your:

  1. Business Profile. 
  2. Select Schedule
  3. Locate the appointment you need to check out. 
  4. Select the appointment block to open the side menu. 
  5. Select Check out to go to the first page of Checkout. 
  6. Review the details to ensure that $0 is due. 
  7. Select Next: Tip to proceed to the next page. 
  8. If adding a tip, enter a dollar amount in the Tip field. The total due will update accordingly. 
  9. Choose a Payment Method for the tip to record the payment. Note: A tip amount must be entered first in order for Payment Methods to appear. If adding a tip through Square Point of Sale using a tablet, enter the amount in MassageBook first then select Square. In Square, instruct the Client to sign only. If a tip is added in Square and MassageBook, the card will be charged for both amounts. 
  10. A receipt will be generated upon completion, and you can choose the delivery method.
  11. If not adding a tip, select Confirm after step 7 to complete checkout. 

Afterwards, you'll be returned to the Schedule, and the appointment block will update to Checked Out.

Note: A receipt is generated when a Gift Certificate is redeemed online. If a tip is added during checkout, the tip is retroactively added to the receipt. 

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