Canceling an Appointment

To cancel an appointment in MassageBook Mobile:

1. Sign in to the MassageBook Mobile app to open your Dashboard.  
2. Select Schedule. 
3. Locate the appointment you need to cancel. 
4. Select the appointment block to open Appointment Details. 
5. Select Cancel / No Show. 
6. Select Cancel.
7. Add a Note (optional). These are for internal use only and display in the Activity section of the Client's record. 
8. Check Send cancellation email to client to send a Cancelation email. Uncheck to not send one.
9. Select Cancel Appointment to cancel the appointment and to return to the Schedule. 

Note: If canceling a prepaid Service or Series in MassageBook, you will be presented with two options - Cancel: no charge and Late cancel: charge. If you select Cancel: no charge, the Client is issued a Pre-Sold Service Credit to book again at a later date. If you select Late cancel: charge, the Client is not issued any credit. Neither option will issue a refund for the Client's original form of payment. If the Client has only paid a deposit, then cancelling the appointment will not issue them a refund or credit. You can issue them a refund through the Sales tab or go to the Account tab of their Client record to assign Store Credit. (Those must be done through the desktop website)