Booking an Appointment Online as a Client

The online booking process is the same for all Businesses across MassageBook, and each Business has it's own webpage where you can book with them. 

Once you've selected the Business to book with and are viewing their page:

  1. Select Book Now to view available Services. 
  2. Choose the Service you want to book and Select it. 
  3. Select an available Staff
  4. Select an available Date
  5. Select an available Time
  6. Select Next to proceed. 
  7. Enter your Email Address
  8. Select Continue to proceed. 
  9. If you have an existing account, enter your Password. If you don't, enter your Contact Information to create one. 
  10. Select Continue to proceed. 
  11. If activated by the Business, check any Add-ons you'd like to include with the Service and select Next. To bypass, select Skip instead.
  12. If it's your first time booking under this account with the Business, check either Yes, I'm a first time customer or Nope, I've been here before.
  13. Enter Notes to provider (optional). 
  14. Select Next to proceed. 
  15. Check I agree with the cancellation policy
  16. Select Next to proceed. 
  17. Select your preferred Payment Option to complete booking a new appointment:
    • If you want to pay in advance, select Prepay Now > enter Credit Card Information > Make Payment.
    • If you want to pay after the appointment, select Pay in Person.
    • If you're paying with a Gift Certificate, select Gift Certificate > enter the Gift Certificate Code and Amount > Continue.

If activated by the Business, an Appointment Confirmation, Intake Form, and receipt maybe sent to your account's email address.

Alternatively, you can select Services or Staff on the Business's webpage to begin booking.

Note: 

  • You can select a date before picking Staff. If you select a date first and only one Staff is available on that day, that Staff will automatically be selected for you. Select View All Availability or Change in the Staff section to reset availability. 
  • Each Business has control over who can book with them. If a Business does not allow new Clients to book online, you will not be able to do so if using an email address that the Business does not have on file.  
  • Each Business has control over Payment Options. You may be required to prepay the full amount to confirm the appointment. 
  • Store Credit cannot be used during online booking. If you have Store Credit with a Business, it can only be applied by the Business after the appointment. 
  • You will not be required to sign in during online booking if you're already signed into your account prior to booking. You'll see your name in the top right corner if you're signed in.
  • If you're a Service Provider on MassageBook, you can book online as a Client using your professional account; however, you will not be able to manage your Client activity in that account. You will need to create a Client account using a different email address in order to do so.
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