Rescheduling an Appointment Online as a Client

You can reschedule from within your Client account as long as it's outside of 24 hours before the upcoming appointment. 

To reschedule an appointment:

  1. Sign in to your account
  2. Locate the appointment under Upcoming Appointments
  3. Select Reschedule to go to Booking Details. 
  4. Select View All Availability or Change to choose different Staff. 
  5. Select a new available Date to change the date. 
  6. Select a new available Time to change the time. 
  7. Select Next to proceed. 
  8. Enter Notes to provider (optional). 
  9. Select Next to proceed. 
  10. Check I agree with the cancellation policy
  11. Select Next to proceed. 
  12. Select your preferred Payment Option to complete rescheduling and to advance to the Booking Complete page. 

If activated by the Business, an Appointment Modification notice maybe sent to your account's email address. 


  • If you prepaid for the original appointment, the payment will carry over to the rescheduled one.
  • When rescheduling, you can choose a different Staff and a different time. You cannot select a different Service. If you need to book another Service, cancel the existing appointment and book a new one. 
  • If you attempt to reschedule within 24 hours, you will be prompted to contact the Business directly in order to make any changes. 
  • If you have more than 10 upcoming appointments booked, only the first 10 show in Upcoming Appointments.
  • If you're a Service Provider on MassageBook, you can book online as a Client using your professional account; however, you will not be able to manage your Client activity in that account. You will need to create a Client account using a different email address in order to do so.
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