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Canceling an Appointment

Rachel W.
  • Updated

To cancel an In Office or Outcall appointment, navigate to your: 

  1. Business Profile. 
  2. Select Schedule. 
  3. Locate the appointment you need to cancel. 
  4. Select the appointment block to open the side menu. 
  5. Select Edit to open the appointment details. 
  6. Select Cancel Appointment. 
  7. Add Cancelation Notes (optional). These are for internal use only and display in the Activity section of the Client's record. 
  8. Check Cancelation email to client to send a Cancelation email. Deselect to not send one. The option to send will not be available if the Client doesn't have an email address on file. 
  9. Select Cancel: no charge to cancel the appointment and to return to the Schedule. 

Note: If canceling a prepaid Service or Series in MassageBook, the item is automatically added back to the Credits section of the Client's record to book again. If you want to remove the item so that it's no longer available for use:

    • Go the Credits section of the Client's record in the desktop version. Credits is only available there.
    • If it's a Series, select to Edit the count remaining under Pre-Sold Series and adjust accordingly.
    • If it's a Service, select to Remove under Pre-Sold Individual Services.