To cancel an In Office or Outcall appointment, navigate to your:
- Business Profile.
- Select Schedule.
- Locate the appointment you need to cancel.
- Click on the appointment block to open the side menu.
- Select Edit to open the appointment details.
- Select Cancel Appointment.
- Add Cancelation Notes (optional). These are for internal use only and display in the Activity section of the Client's record.
- Check Cancelation email to client to send a Cancelation email. Deselect to not send one. The option to send will not be available if the Client doesn't have an email address on file.
- Select Cancel: no charge to cancel the appointment and to return to the Schedule.