Canceling an Appointment

To cancel an In Office or Outcall appointment, navigate to your: 

1. Business Profile. 
2. Select Schedule. 
3. Locate the appointment you need to cancel. 
4. Select the appointment block to open the side menu. 
5. Select Edit to open the appointment details. 
6. Select Cancel Appointment. 
7. Add Cancelation Notes (optional). These are for internal use only and display in the Activity section of the Client's record. 
8. Check Cancelation email to client to send a Cancelation email. Deselect to not send one. The option to send will not be available if the Client doesn't have an email address on file. 
9. Select Cancel: no charge to cancel the appointment and to return to the Schedule. 

Note: If canceling a prepaid Service or Series in MassageBook, you will be presented with two options - Cancel: no charge and Late cancel: charge. If you select Cancel: no charge, the Client is issued a Pre-Sold Service Credit to book again at a later date. If you select Late cancel: charge, the Client is not issued any credit. Neither option will issue a refund for the Client's original form of payment. If the Client has only paid a deposit, then cancelling the appointment will not issue them a refund or credit. You can issue them a refund through the Sales tab or go to the Account tab of their Client record to assign Store Credit.