Booking an In-Office Appointment

In order to book appointments in MassageBook, you must either own or work for a Business that has at least one Service set up in their Business Service Menu. If you are not the Business Owner, but a Staff member, you will need to be granted permission to the Business Schedule.

  1. Navigate to your Business tab.
  2. Select Schedule.
  3. Click a desired Date and Time.
  4. Select Book Appointment.

  5. Complete the fields on the appointment modal:
  • In the space marked Search Existing Clients, type in an existing client's name (enter three letters for matching results to display), or select Add New to add a brand new client. The client that you enter in this field is assigned to the appointment.
  • Confirm the Date and Time that you selected, or use the Date Selector to choose an alternate appointment time.
  • Choose the Staff member who will be performing the service from the drop-down. Note: All active Staff members will display, whether or not they are assigned to the Service being performed.
  • Select the Service from all active Service Menu items. Note: Services are categorized based on the Technique Type. Pre-Paid Services already on file for the client will display first.
  • Select the Duration. Only the durations that you have set up in your Service Menu for the service will display. If only one duration exists, it will be selected by default.
  • Select Add Service if multiple services are being performed by the Staff member during this appointment.
  • Select Add Prep and Recovery Time to view the existing Prep and Recovery Time assigned to the service. Change it for this appointment only without affecting existing or future appointments where the same service is being performed. 
  • Select Add Appointment Notes to record important information and reminders for this particular appointment only. 
  • Choose whether the client receives a Confirmation and Reminder email. The confirmation email is triggered once the Save button is selected. The reminder email sends at the time specified in your Business Settings > Outgoing Messages. If both of these are selected in your global Outgoing Message Settings, the boxes will be selected by default. Change it for this appointment only without affecting the message settings of existing or future appointments. 
  • Select Save.

  • The appointment will display on your Schedule, and hovering over it will display a Quick-View of its details. This time is now unavailable for any clients who are attempting to book an appointment online with this Service Provider.

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