Can multiple clients share the same email address?


Multiple Clients Sharing One Email Address:

Yes! MassageBook no longer uses an email address as the unique identifier for the client's account, similar to an account on Facebook or Now, an email address can be used among multiple clients.

All individuals sharing email addresses will be able to view each others appointment histories, intake forms, messages, and will be able to book appointments for each other. Individual Client Records will remain separate for business purposes. 

As the business, to enter in email addresses to share on file, add the email address that the clients want to share directly in each of their Client Records in the Email Address field. When you do that, you'll see a pop-up message stating any other Client Records with this email in the Client List, and if you still want to continue sharing the email. See this screenshot for reference:


Online Booking for Clients

When a client, with a shared email address, goes through the online booking process, they'll be able to select which person the appointment is for. After selecting the date, time and staff member for the appointment, the client will see the pop-up message "Who is this appointment for?" The standard online booking process then continues.





Clients with Gmail addresses:

Clients with Gmail addresses also have a unique function that allow you to create multiple profiles using the same address. Let's say the email is One client can use that as his or her address. For the others, simply add a + to the end of family, followed by whatever else you choose.

For example, or Those email addresses will be recognized as different email addresses within MassageBook, but all messages sent to those accounts will be delivered to the master account,


Additional Comments: 

You may also create client records without an email address with the understanding that they will not receive email notifications from your business. 

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