Subtracting and Removing Store Credit

There are a few ways Store Credit can be added to a Client's record. 

• You can manually add it. 
• If a Client redeems a Gift Certificate that is valued at more than the cost of the Service, the remaining balance is converted to Store Credit.
• If a Client cancels a prepaid Service from within their own account, the payment is converted to Store Credit to use towards a future appointment. Note: If the Business cancels a prepaid appointment, the Service is added back to the Client's Credits to rebook at a later date.

To remove Store Credit from a Client's record, navigate to your:

1. Business Profile.
2. Select Clients to open your list.
3. Search for and select the Client to open their record. 
4. Select the Account tab. 
5. Enter a negative amount (e.g., -100) in Store Credit. 
6. Select Apply to subtract the amount and to update the balance.

Note: 

• Even though a receipt is generated when checking out with Store Credit, Store Credit does not count towards earned income.
• Store Credit can only be applied by the Business when checking out an appointment. It cannot be applied by the Client during online booking.