Adding Store Credit

There are a few ways Store Credit can automatically be added to a Client's record. 

  • If a Client redeems a Gift Certificate that is valued at more than the cost of the Service, the remaining balance is converted to Store Credit.
  • If a Client cancels a prepaid Service from within their own account, the payment is converted to Store Credit to use towards a future appointment. Note: If the Business cancels a prepaid appointment, the Service is added back to the Client's Credits to rebook at a later date.

To manually add Store Credit to a Client's record, navigate to your:

  1. Business Profile.
  2. Select Clients to open your list.
  3. Search for and select the Client to open their record. 
  4. Select the Account tab. 
  5. Enter a positive amount (e.g., 100) in Store Credit
  6. Select Apply to add the amount and to update the balance.


  • Even though a receipt is generated when checking out with Store Credit, Store Credit does not count towards earned income.
  • Store Credit can only be applied by the Business when checking out an appointment. It cannot be applied by the Client during online booking.
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