When a client's credit card fails to successfully renew their monthly Membership, the client's Membership is put into a billing error state. The Membership will remain in billing error until the business or the client updates the credit card information or retries the existing credit card. No credits are issued when the Membership is in billing error.
To update the payment method, go here.
To retry the Membership with the client's existing payment method:
- Navigate to the Business profile.
- Select the Clients tab.
- Search for and select the client to open their record.
- Select the Memberships tab.
- To the right of the Membership that is in billing error, select Retry.
If the renewal is successful, then the client will be notified via email and the Membership Credits will be assigned. If the renewal is unsuccessful, the Membership will remain in a billing error state until the credit card information is updated or tried again.