When a Client prepays for an appointment at the end of online booking, their credit card is charged immediately and the funds are automatically collected by your Square or Stripe account. From there, Square/Stripe, direct deposits the funds into your connected bank account.
If a Client books and prepays for an appointment:
- You'll receive a new booking notification via email and text (if enabled). Note: Prepayment is not indicated in these notifications.
- A Prepaid icon will show on the appointment block on the Schedule (desktop and mobile).
- A Prepaid icon will show next to the appointment in the Notifications section of MassageBook Mobile.
- The total balance due will be $0 when checking out.
After a Client pays online, a receipt is generated and added to the Sales section of your Business Profile and the Account section of the Client's record.
If you're connected with Stripe, a clock icon will appear next to the amount to indicate that the payment is processing. Once the funds have deposited, the clock will update to a checkmark. These status icons do no appear if connected with Square.