How Do I charge for a Late Cancellation/No Show?

Currently, credit card information cannot be saved on file for the business's use by the client during online booking. But, if you wish to charge clients for a missed appointment, you now have the ability to save a card on file during checkout in the MassageBook Manager mobile app. This creates a few option for taking payment or protecting yourself against late cancellation/no-show appointments:

1. Require full or partial prepayment for both New and Existing clients: Activating Pre-payment and Deposit Requirements.
   • Full or partial refunds can be issued if necessary.
2. Require full or partial prepayment for all NEW clients, and then save the client's card on file during their first appointment. The saved card can then be charged during checkout on future appointments or in the event the client late cancels/no-shows.

You can find more information on option #2 below:

1. Require full or partial prepayment for all NEW clients: Activating Pre-payment and Deposit Requirements.
2. Save the client's card on file in the MassageBook Manager app during their first appointment.
   • Saving a Card on File during Square checkout in MassageBook Manager
   • Saving a Card on File during Stripe checkout in MassageBook Manager

Note: Currently, Stripe boarded business must charge the card in order to save it on file. So, users will need to create a $1 "product" sale for "Credit Card Authorization" in the Cash Register in order to save the client's card information: Selling a Product.

This will ensure that any new client visiting your business has already submitted payment for their appointment, which can be kept in the event of a late cancellation/no-show. Then, once the client's card has been saved on file, you will be able to charge it if the client late cancels/no-shows any future appointments at your business. You can cancel their appointment and charge their card by following the steps below:

1. Open the MassageBook Manager app.
2. Select the Menu option at the top left of the page.
3. Select Schedule.
4. Select the desired appointment.
5. Select the 3 dots located at the top right of the screen.
6. Select No Show.
7. Select Cancel Appointment.

At this point, the client's appointment has been cancelled and you will need to charge their card on file for the late cancellation/no-show. To do this:

1. Select the Menu option at the top left of the page.
2. Select Cash Register.
3. Click Select Client.
4. Search for and select the desired client.
5. Select Add Product.
6. Name the product "Late Cancel/No-Show"
7. Enter a Quantity of 1.
8. Enter the price that you wish to charge for the late cancellation/no-show.
9. Select Save.
10. Select Next.
11. Select Pay with Square/Pay with Stripe.
12. Select "Pay With: xxxx-5555" and complete the transaction.