Full payment is required for the following conditions:
- Less than 24-hour notification to cancel or reschedule an appointment.
- No-show or missed appointments.
- Late arrivals - arriving late for a service may require shortening the length of the treatment.
Currently, you don't have the ability to modify any part of the online booking process. It's more of MassageBook's policy that appointments cannot be cancelled/modified via the client's own MassageBook account if it's less than 24 hours. However, you do have the ability to add custom text such as your own cancellation policy to appointment reminders, booking confirmations, and appointment changes.