By default, Room 1 is added to Setup. You can add additional Rooms if your office has more than one.
The amount of Rooms you add determines how many simultaneous appointments can be booked online by Clients. This means that if you and another Service Provider share a Room, once one of you is booked, the other will not be available for online booking during any part of the existing appointment time.
Capacity allows a room to contain more than one appointment. For example, having 1 room with a capacity of 2, is the same as having 2 rooms with the capacity of 1. Availability rules per staff will still be in effect though, to prevent double booking.
Services are not and cannot be assigned to Rooms at this time. When a Client is booking online, MassageBook is simply looking for an available Room.
You have full control when booking an appointment on the Schedule; however, appointments booked online are randomly assigned to an available Room (i.e. a Room that does not already have an Appointment at that time). To change the default Room assigned to an online appointment, open the Rooms view on the Schedule to click and drag the appointment into another Room.
- Overbookings can occur if overlapping Appointments are assigned to the same Room. Please ensure that each overlapping Appointment is assigned to its own Room.