Why do I see the message "Gift Certificate doesn't exist" when the code hasn't been used yet?

If you are seeing this message for a Gift Certificate that has not yet been redeemed, it is likely because a "leading space" is being added when you paste the code. 

  1. Paste the code.
  2. Place the cursor of your mouse before the beginning of the code.
  3. Select backspace on your keyboard.
  4. The code should apply. 

 

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