Why Don't I See a Specific Appointment on the Schedule?

You have the ability to choose which hours display on the Schedule. For example, you can limit the Schedule to only show between 9am - 6pm. This allows you to adjust the view and to hide non-working hours if you prefer. If you book an appointment outside of the selected time frame, it will not be visible on the Schedule until the hours are adjusted or disabled. To view an appointment booked outside of the selected time frame, navigate to your:

  1. Business Profile. 
  2. Select Schedule
  3. Select the Settings Icon in the top right corner of the Schedule to open Schedule Settings. Note: If you're taken to Availability, then you've selected Business Settings, not Schedule Settings. 
  4. Deselect Display Options to turn off of the setting. 
  5. Select Apply to return to the Schedule and to locate the appointment. 
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